FAQ
General Question
At Essencia Bakery, we use only the finest ingredients in our cookies, including high-quality flour, sugar, eggs, nuts (such as almonds, walnuts, hazelnuts, and pistachios), and dairy products. We believe that great ingredients are the foundation of delicious cookies.
Our cookies contain common allergens such as eggs, soy, nuts, peanuts, and gluten. If you have a severe allergy, we recommend exercising caution when consuming our products. Each product page includes detailed ingredient lists and allergy warnings.
Placing an order is easy! Simply browse our selection of cookies on our website, add your desired items to your cart, and proceed to checkout. We accept various payment methods including PayPal, credit cards, and bank transfers.
Yes, we do offer national shipping. Shipping costs and delivery times vary based on the destination. You can find more detailed information on shipping options and costs during the checkout process.
We currently do not offer customization for individual cookies. However, we are always working on new products and may offer customization options in the future. Please stay tuned for updates!
Due to the perishable nature of our cookies, we do not accept returns. If your order was incorrect or you encountered an issue, please contact us immediately upon receiving your order, and we will work to resolve the problem. Essencia Bakery is not responsible for products affected by temperature during delivery. We reserve the right to reject or cancel any order that appears to be fraudulent or unauthorized.
